Welcome to House of Atara. This Privacy Policy explains how House of Atara Sparlet (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit our website at spa.houseofatara.com (the “Site”) and utilize our spa services.
By using our Site and services, you consent to the data practices described in this policy.
- Information We Collect
We collect personal information that you voluntarily provide to us when you book a service, contact us, or interact with our Site. The types of data we may collect include:
A. Personal Identification Data
Contact Details: Name, email address, phone number, and physical address.
Booking Information: Details of services booked, appointment times, and preferred therapist (if applicable).
B. Health & Wellness Data (For Service Delivery)
Intake Forms: Information about your current health, allergies, injuries, areas of tension, and medical history relevant to safely and effectively providing massage and spa treatments. This sensitive data is treated with the highest level of confidentiality.
C. Payment Data
We use third-party payment processors (e.g., bank transfer services, online booking platforms). We do not store full credit card details on our servers. The processors handle your payment information securely and are governed by their own privacy policies.
D. Technical and Usage Data
Website Usage: Information your browser sends when you visit our Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visit.
Cookies: Data collected via cookies and similar tracking technologies (see Section 7).
- How We Use Your Information
We use the information we collect for various business purposes, including:
To Provide Services: To schedule and deliver the spa services and treatments you have booked, and to customize those services based on your wellness intake form.
Communication: To send you appointment confirmations, reminders, and respond to your inquiries or requests.
Marketing (with Consent): To send you promotional emails, newsletters, or special offers about our services, provided you have opted-in to receive them.
Safety and Health: To ensure the safe and proper administration of treatments based on your health profile.
Improvement: To analyze usage data to improve our website, services, and overall customer experience.
- Disclosure of Your Information
We may share your information only in the following limited circumstances:
Service Providers: We may share data with third parties who perform services on our behalf (e.g., website hosting, online booking software, email delivery, payment processing). These third parties are obligated to protect your data and only use it for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law or in response to a court order, subpoena, or government request.
Protection of Rights: To protect the rights, property, or safety of House of Atara, our clients, or the public.
Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.
- Data Security
We implement reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes using SSL encryption for our website, securing our booking system, and limiting personnel access to your sensitive health data.
However, no electronic transmission or storage is 100% secure. We strive to use commercially acceptable means to protect your data but cannot guarantee its absolute security.
- Your Data Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: The right to request copies of your personal data we hold.
Correction/Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
Erasure (The Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.
Objection to Processing: The right to object to our processing of your personal data, under certain conditions.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 11.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like Google Analytics) to track the activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. - Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian believes that House of Atara has personally identifiable information of a child under 18, please contact us immediately. - Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. - Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
House of Atara Spa
Address: 108 Akerele Street Surulere, Lagos, Nigeria
Email: Info@houseofatara.com
Phone: +234 (812) 959 2557